Revision Date: 2024/07

SHIPPING POLICY

RETURNS POLICY

BY USING ANY WEBSITES OR PURCHASING OR USING ANY PRODUCTS OR SERVICES FROM ALUMIER, YOU AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT, INCLUDING, WITHOUT LIMITATION, THE ARBITRATION PROVISION IN SECTION 19 BELOW.

SOME OF OUR PRODUCTS AND SERVICES HAVE ADDITIONAL RULES, POLICIES, AND PROCEDURES ("ADDITIONAL TERMS"). WHERE ADDITIONAL TERMS APPLY TO A PRODUCT OR SERVICE, WE WILL MAKE THEM AVAILABLE FOR YOU TO READ THROUGH YOUR USE OF THAT PRODUCT OR SERVICE. BY USING THAT PRODUCT OR SERVICE, YOU AGREE TO THE ADDITIONAL TERMS.

WE RESERVE THE RIGHT TO CHANGE THE TERMS AND CONDITIONS OF THIS AGREEMENT OR TO MODIFY OR DISCONTINUE THE PRODUCTS AND SERVICES PROVIDED ON THE WEBSITES AT ANY TIME. IF WE CHANGE THIS AGREEMENT, WE WILL GIVE YOU NOTICE BY POSTING THE REVISED AGREEMENT ON THE APPLICABLE WEBSITE(S). THOSE CHANGES WILL GO INTO EFFECT ON THE REVISION DATE SHOWN IN THE REVISED AGREEMENT.

BY CONTINUING TO USE ANY WEBSITES OR PURCHASE OR USE ANY PRODUCTS OR SERVICES FROM ALUMIER AFTER THE REVISION DATE, YOU AGREE TO BE BOUND BY SUCH CHANGES.

2. Eligibility

You agree to provide us with complete and current registration information. Persons under 13 are prohibited from providing personal information on our Websites. If you are under 18, you may only use our Websites with the supervision of a parent or guardian 18 years of age or older. Unless otherwise specified, the materials in the Websites are presented solely for the purpose of promoting products available in the UK. Alumier makes no representation that materials contained in the Websites are appropriate or available for use in other locations. Those who choose to access the Websites from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable. Alumier products ordered from the Websites cannot be shipped into another country outside of the UK. Purchase and/or use of any Alumier products or services outside of the UK are governed by the Terms and Conditions of use and other policies contained on the websites specific to each country where they are available.

3. Acceptable Use of the Websites

You are responsible for your use of the Websites, and for any use of the Websites made using your account. When you use the Websites, you may not:

• violate any law or regulation;
• violate, infringe, or misappropriate other people's intellectual property, privacy, publicity, or other legal rights;
• post or share anything that is illegal, abusive, harassing, harmful to reputation, pornographic, indecent, profane, obscene, hateful, racist, or otherwise objectionable;
• send unsolicited or unauthorized advertising or commercial communications, such as spam (additionally, please read our Anti-Spam Policy in Section 13 below);
• engage in spidering or harvesting, or participate in the use of software, including spyware, designed to collect data from the Websites;
• transmit any viruses or other computer instructions or technological means whose purpose is to disrupt, damage, or interfere with the use of computers or related systems;
• stalk, harass, or harm another individual;
• impersonate any person or entity or perform any other similar fraudulent activity, such as phishing;
• use any means to scrape or crawl any Web pages contained in the Websites (although Alumier may allow operators of public search engines to use spiders to index materials from the Websites for the sole purpose of creating publicly available searchable indices of the materials, and Alumier reserves the right to revoke these exceptions either generally or in specific cases);
• use automated methods to use the Websites;
• attempt to circumvent any technological measure implemented by Alumier or any of Alumier's providers or any other third party (including another user) to protect the Websites;
• attempt to decipher, decompile, disassemble, or reverse engineer any of the software used to provide the Websites; or
• advocate, encourage, or assist any third party in doing any of the foregoing.

4. Alumier Skin Care Professionals

Alumier products and services are sold through Website and through Skin Care Professionals that carry the Alumier brand. Online shopping is fulfilled and sold directly by Alumier in connection with an Alumier Skin Care Professional. To purchase Alumier's products or services, you must first engage in a face-to-face consultation with a Skin Care Professional in order to get a qualified expert assessment of your skin conditions and concerns to ensure optimal use of products for your skin type.

5. Testimonials

The testimonials reflect the actual experience of each individual and are meant to be interpreted as anecdotal evidence. They may not reflect the reality of the efficacy of Alumier products.

6. Online Purchases

When any user registers an account online with Alumier, they will receive an Alumier identification number (Alumier ID). All users of the Website who wish to access account information will need to establish a password. The user is solely and entirely responsible for any activity under the respective Alumier ID. Please notify Alumier of any suspected behaviour that may have not originated from your Alumier ID.

7. Restriction on Internet Sales, Reselling and Diversion

You hereby agree not to sell or permit the resale of any Alumier product, whether purchased by you on the Websites or elsewhere, on any internet site or through any other online channel. Alumier takes the diversion of its medical-grade line of skin care products very seriously. We believe that product diversion harms our brand, our customers, and the end users who purchase and use Alumier products. You hereby acknowledge and agree that the sale of any Alumier product(s) on the internet or otherwise as prohibited by this Agreement will damage Alumier’s brand reputation and business as well as the business of Alumier’s customers and agree to pay Alumier the sum of five hundred pounds (£500.00) as liquidated damages for each unit of Alumier products sold by you in any manner in contravention of this Agreement.

8. Client Product Guarantee Policy

A forty-five (45) day money-back guarantee is offered on all Alumier Products. Clients who are not completely satisfied may return products to their Alumier Independent Consultant for a replacement or full refund within forty-five (45) days from the client purchase date (not including shipping charges). Online client purchases may be returned directly to Alumier for replacement or full refund within forty-five (45) days from the client purchase date (not including shipping charges). A signed and fully completed Product Return Form must accompany a product return. Please allow four (4) to six (6) weeks for processing. Promotional products and gift items may not be available for replacement, and may, at Alumier's discretion be exchanged for an item of equal value. This guarantee does not apply to any Alumier Products sold by you on any internet site or through any other online channel in violation of the provisions of 7. above.

9. Ownership & Copyright Restrictions

The Websites are owned and operated by Alumier. The Websites, including but not limited to software, content, text, photographs, images, graphics, video, audio, hypermedia items and the compilation as a whole ("Content"), are copyrighted under copyright and other laws by Alumier or its licensors, unless otherwise noted. You must abide by all additional copyright notices or restrictions contained in the Websites or elsewhere. You may not delete any author attributions, legal or proprietary notices in the Websites or elsewhere.

You agree not to interfere or take action that results in interference with or disruption of the Websites or servers or networks connected to the Websites. You agree not to attempt to gain unauthorized access to other computer systems or networks connected to the Websites.

10. Electronic Disclosure

You agree that all documents, including but not limited to, this Alumier Website Terms and Conditions, the Alumier Privacy Policy, and other documents which may apply depending on whether you are a Skincare Professional or Customer, as well as all notices, disclosures and records (collectively, "Disclosures") relating to your account with Alumier will be sent to you electronically at the email address indicated by you in the account registration form or by viewing the Disclosures on the Internet. You agree to promptly notify us of any changes in your email address or your home address by updating your profile online or by completing the Contact Us form at the Website.

11. Copyright Permission

Permission is granted for viewing these pages on the Internet, subject to the terms and conditions of this Agreement. Any images, pictures, content or text on the Website cannot be downloaded or copied due to copyright laws. All other rights reserved.

12. Trademarks

All content, product names, trademarks, service marks and logos on the Websites, unless otherwise noted, are wholly owned or validly licensed by Alumier or its affiliates. Trademarks, service marks and logos owned by third parties remain the property of such third parties.

13. Privacy Policy

Alumier has strict customer information confidentiality policies as set forth in its online Privacy Policy, which is fully incorporated herein by reference. You agree to be bound by Alumier's Privacy Policy. Consistent with these policies, you may not collect, distribute or gather personal or aggregate information, including Internet or e-mail addresses, about Alumier's Website users.

14. Anti-Spam Policy

Alumier strictly prohibits the sending of unsolicited bulk email (spam). Spam is defined for this purpose as sending any commercial electronic message to any persons, entities, newsgroups, forums, email lists, or other groups or lists unless express consent has been obtained from the message/email recipient or unless a business or personal relationship has already been established with the message/email recipient. Alumier also prohibits using false headers in emails or falsifying, forging or altering the origin of any email in connection with Alumier, and/or its products and services. Alumier prohibits engaging in any of the foregoing activities by using the service of another provider, remailer service, or otherwise.

15. DISCLAIMER

ALUMIER DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, COMPATIBILITY, SECURITY, ACCURACY, OR USEFULNESS WITH RESPECT TO ALUMIER'S PRODUCTS AND SERVICES, THIS WEBSITE, INFORMATION CONTAINED ON THE WEBSITE, THE ALUMIER REPLICATED WEBSITE PROGRAM OR THE ALUMIER OPPORTUNITY (COLLECTIVELY HEREAFTER, "SERVICE").

THIS SERVICE IS PROVIDED "AS IS." YOU MAY RELY ON THIS SERVICE SOLELY AT YOUR OWN RISK. ADVICE, OPINIONS AND STATEMENTS SHOULD NOT BE RELIED UPON WHEN MAKING IMPORTANT PERSONAL, MEDICAL, LEGAL OR FINANCIAL DECISIONS. YOU SHOULD CONSULT A PROFESSIONAL TO OBTAIN SPECIFIC ADVICE APPROPRIATE TO YOUR CIRCUMSTANCES. WE DO NOT WARRANT THAT THIS SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, AND THERE MAY BE DELAYS, OMISSIONS, INTERRUPTIONS AND INACCURACIES IN THE INFORMATION OR OTHER MATERIALS THAT ARE AVAILABLE ON OR THROUGH THIS SERVICE. YOU ASSUME FULL RESPONSIBILITY AND RISK OF LOSS, INCLUDING LOSS OF DATA, RESULTING FROM YOUR DOWNLOADING AND/OR USE OF THIS WEBSITE OR THIS SERVICE. ALTHOUGH WE INTEND TO TAKE REASONABLE STEPS TO PREVENT THE INTRODUCTION OF VIRUSES AND OTHER DESTRUCTIVE MATERIALS TO THIS SERVICE, WE DO NOT GUARANTEE OR WARRANT THAT THIS SERVICE OR MATERIALS THAT MAY BE DOWNLOADED FROM THIS SERVICE DO NOT CONTAIN SUCH DESTRUCTIVE FEATURES. WE ARE NOT LIABLE FOR ANY DAMAGES OR HARM ATTRIBUTABLE TO THE FOREGOING.

WE MAKE NO REPRESENTATIONS OR WARRANTIES REGARDING SKIN CARE PROFESSIONALS’ WEBSITES, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS OF PURPOSE. YOU SHOULD NOT RELY ON ANY REPRESENTATIONS OR WARRANTIES CONTAINED ON ANY SKINCARE PROFESSIONAL’S WEBSITE.

16. LIMITED LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAWS, YOU AGREE THAT ALUMIER, ITS AFFILIATES, AGENTS, SKINCARE PROFESSIONALS, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY CLAIM, LOSS, DAMAGES, EXPENSES OR COSTS WHETHER DIRECT OR INDIRECT, INCLUDING CONSEQUENTIAL OR SPECIAL DAMAGES, LOST PROFITS OR OTHERWISE, ARISING OUT OF OR RELATING IN ANY WAY TO THIS AGREEMENT, YOUR USE OR INABILITY TO USE THIS SERVICE, YOUR PURCHASE OR USE OF ALUMIER PRODUCTS, SERVICES OR INFORMATION, YOUR PARTICIPATION AS AN ALUMIER INDEPENDENT CONSULTANT, OR FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAWS, YOU HEREBY WAIVE ANY CLAIMS WITH RESPECT THERETO, WHETHER BASED ON CONTRACTUAL, TORT, OR OTHER GROUNDS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW FOR LIMITED LIABILITY OR EXCLUSION OF IMPLIED WARRANTIES, SO NOT ALL OF THE ABOVE LIMITATIONS MAY APPLY TO YOU.

17. INDEMNIFICATION

YOU AGREE TO INDEMNIFY AND HOLD HARMLESS ALUMIER, ITS AFFILIATES, AGENTS, SKINCARE PROFESSIONALS, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS FROM ANY AND ALL LIABILITIES, CLAIMS, EXPENSES AND DAMAGES, INCLUDING REASONABLE ATTORNEYS' FEES AND COSTS, ARISING OUT OF OR IN ANY WAY RELATED TO YOUR USE OF THIS SERVICE, SALE OR INFORMATION REGARDING ALUMIER PRODUCTS, THE ALUMIER OPPORTUNITY, OR IN CONNECTION WITH YOUR ACCOUNT OR ANY OTHER PERSON'S USE OR ACCESS TO THIS SERVICE BY OR THROUGH YOUR ACCOUNT, WITH OR WITHOUT YOUR PERMISSION, INCLUDING WITHOUT LIMITATION ANY CLAIMS OF LIBEL, DEFAMATION, VIOLATION OF RIGHTS OF PRIVACY OR PUBLICITY, TRESPASS, AND INFRINGEMENT OF INTELLECTUAL OR OTHER PROPRIETARY RIGHTS.

18. Governing Law

This Agreement will be governed by and interpreted in accordance with the laws of the Province of Ontario without regard to any conflict of laws principles.

19. Arbitration

You and Alumier agree that we will resolve any disputes between us through binding and final arbitration instead of through court proceedings. You and Alumier hereby waive any right to a jury trial of any Claim. All controversies, claims, counterclaims, or other disputes arising between you and Alumier relating to the Service or this Agreement (each a "Claim") shall be submitted for binding arbitration. The arbitration will be heard and determined by a single arbitrator. The arbitrator's decision in any such arbitration will be final and binding upon the parties and may be enforced in any court of competent jurisdiction. The parties agree that the arbitration will be kept confidential and that the existence of the proceeding and any element of it (including, without limitation, any pleadings, briefs, documents, or other evidence submitted or exchanged and any testimony or other oral submissions and awards) will not be disclosed beyond the arbitration proceedings, except as may lawfully be required in judicial proceedings relating to the arbitration or by applicable disclosure rules and regulations of securities regulatory authorities or other governmental agencies.

This arbitration agreement does not preclude you from seeking action by federal, state, or local government agencies. You and Alumier also have the right to bring qualifying claims in small claims court. In addition, you and Alumier retain the right to apply to any court of competent jurisdiction for provisional relief, including pre-arbitral attachments or preliminary injunctions, and any such request shall not be deemed incompatible with this Agreement, nor a waiver of the right to have disputes submitted to arbitration as provided in this Agreement.

Neither you nor Alumier may act as a class representative or private attorney general, nor participate as a member of a class of claimants, with respect to any Claim. Claims may not be arbitrated on a class or representative basis. The arbitrator can decide only your and/or Alumier's individual Claims. The arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated.

If any provision of this Section is found to be invalid or unenforceable, then that specific provision shall be of no force and effect and shall be severed, but the remainder of this Section shall continue in full force and effect. No waiver of any provision of this Section will be effective or enforceable unless recorded in a writing signed by the party waiving such a right or requirement. Such a waiver shall not waive or effect any other portion of this Agreement. This Section will survive the termination of your relationship with Alumier.

THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM, THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN APPLICABLE RULES OF ARBITRATION, AND THE RIGHT TO CERTAIN REMEDIES AND FORMS OF RELIEF. OTHER RIGHTS THAT YOU OR ALUMIER WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION.

20. Waiver

No delay or omission by either party hereto to exercise any right or power occurring upon any noncompliance or default by the other party with respect to any of the terms of this Agreement shall impair any such right or power or be construed to be a waiver thereof. The terms and conditions of this Agreement may be waived or amended only in writing and only by the party that is entitled to the benefits of the term(s) or condition(s) being waived or amended. Unless stated otherwise, all remedies provided for in this Agreement shall be cumulative and in addition to and not in lieu of any other remedies available to either party at law, in equity, or otherwise.

21. Unenforceability

If any provision of this Agreement or any word, phrase, clause, sentence, or other portion thereof should be held to be unenforceable or invalid for any reason, then provided that the essential consideration for entering into this Agreement on the part of any party is not unreasonably impaired, such provision or portion thereof shall be modified or deleted in such manner as to render this Agreement as modified legal and enforceable to the maximum extent permitted under applicable laws.

22. Conflicts

If at any time you have agreed or agree to the Alumier Independent Consultant Application & Agreement, to the extent of any conflict between the terms of the Alumier Independent Consultant Application & Agreement and the terms of this Agreement (including, without limitation, any conflict with respect to dispute resolution terms), the terms of the Alumier Skincare Professional Application & Agreement shall apply and control.

23. Notices

You may contact us by writing or calling us at the address and/or telephone number listed below:

customerservice@alumierlabs.com

PLEASE PRINT A COPY OF THIS AGREEMENT FOR YOUR RECORDS AND PLEASE CHECK THE WEBSITES FREQUENTLY FOR ANY CHANGES TO THIS AGREEMENT.

Social Media Giveaways

1- The promoter is: Alumier Labs UK Ltd (company no. 11460521)] whose registered office is at AlumierMD Units B2 & B3, Vale Park South, Conference Way, Evesham, WR11 1LB.

2- The competition is open to residents of the United Kingdom, Ireland, Europe and New Zealand aged 18 years or over except employees of Alumier Labs UK Ltd and their close relatives and anyone otherwise connected with the organisation or judging of the competition.

3- There is no entry fee and no purchase necessary to enter this competition.

4- By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

5- Route to entry for the competition and details of how to enter can be found on Instagram [https://www.instagram.com/alumiermd_int/] and Facebook [ https://www.facebook.com/alumiermduk/]

6- Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.

7- Closing date and time for entry will be 23:59 on Sunday 22nd September. After this date, no further entries to the competition will be permitted.

8- No responsibility can be accepted for entries not received for whatever reason.

9- The rules of the competition and how to enter are as follows:

a. Like competition post

b. Comment a friend to share the prize with

c. Both be following @alumier_int on Instagram or AlumierMD UK & Ireland on Facebook

10 - The entrant and the person that the tag in the comment must both be following @alumiermd_int on Instagram, or AlumierMD UK & Ireland on Facebook, in order to enter.

11- The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God, or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.

12- The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.

13- The prize is as follows: 1 x AlumiGlow Brightening Gift Set and 1 x AlumiGlow Boosting Gift Set.

The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

14- Winners will be chosen at random by software, from all entries received and verified by Promoter and or its agents.

15- The winner will be notified through a tag on the winning post within 28 days of the closing date. The winner will only ever be contacted by @alumier_int on Instagram or AlumierMD UK & Ireland on Facebook. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

16- The promoter will notify the winner when and where the prize can be collected/is delivered.

17- The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.

18- By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

19- The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

21- The winner’s name will be available 28 days after the closing date by emailing the following address: marketinguk@alumierlabs.com

22- Entry into the competition will be deemed as acceptance of these terms and conditions.

23- This promotion is in no way sponsored, endorsed, administered by, or associated with, Facebook, Twitter, TikTok, or any other Social Network. You are providing your information to Alumier Labs UK Ltd and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at https://uk.alumiermd.com/pages/privacy-policy

24- Alumier Labs UK Ltd shall have the right, at its sole discretion and at any time, to change or modify these terms and conditions, such change shall be effective immediately upon posting to this webpage.

PLEASE PRINT A COPY OF THIS AGREEMENT FOR YOUR RECORDS AND PLEASE CHECK THE WEBSITES FREQUENTLY FOR ANY CHANGES TO THIS AGREEMENT.

 ©2025. All Rights Reserved. AlumierMD™ is a registered trademark of Alumier Labs.

Alumier Group Holdings Limited and all Alumier entities (hereinafter, "AlumierMD") are committed to protecting the privacy, confidentiality, accuracy and security of personal information in our possession. This Privacy Policy explains our information practices and how AlumierMD collects, uses and discloses the personal information you may choose to provide to us, whether online or otherwise.

EU GENERAL DATA PROTECTION REGULATION

Effective from the 25th May 2018, the new General Data Protection Regulation (GDPR) gives the power back to you as an individual. The new law will mean that any company in the world, who is holding any form of personal data on someone residing in the EU, must comply with these strict laws whereby they cannot request or share any data, without one or more “lawful bases” (aka, a reason) for processing your data. It is also important to note that this only applies to your “personal information”.

 The GDPR Owner is responsible for ensuring that this notice is made available to data subjects prior to AlumierMD collecting/processing their personal data. All Employees/Staff of AlumierMD who interact with data subjects residing in the EEA, are responsible for ensuring that this notice is drawn to the data subject’s attention. AlumierMD’s GDPR Owner and data protection representative is:

Project and Systems Manager
datasecurity@alumierlabs.com
+44 (0) 3332 412656

COOKIE POLICY

What are Cookies?

A cookie is a small file that a website can send to your browser, which may then store it on your system or your mobile device. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

How does AlumierMD use Cookies?

AlumierMD uses first-party cookies (which are necessary) to provide you with the services available through the website. Without these cookies, services you have asked for, like shopping carts and secure customer account pages, would not be possible.

AlumierMD also uses first-party analytical cookies, which allow us to recognise and count the number of visitors to the site, as well as to see how visitors move around our website when using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. This data is aggregated and anonymised, which means we cannot identify you as an individual.

PERSONAL DATA

Under GDPR personal data is defined as:

“Any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.

AlumierMD is committed to collecting, using and disclosing personal information responsibly. Personal information that you provide, or which has been obtained via your Skincare Professional, will be used and disclosed only for the purposes intended to provide a required service.

The Personal Data we will collect and process on you is:

The personal data we collect will be used for one or more of the following purposes:

• To register your account with AlumierMD and to ensure you are linked to your Skincare Professional online
• To fulfill and deliver an order
• In the event of an adverse skin reaction, your skincare professional may contact AlumierMD for advice
• If you have signed up to our newsletter, we will contact you with relevant AlumierMD information
• To contact and correspond with you
• To confirm your identity
• To notify you of website updates
• To respond to your service request or complaint; or
• Personal information may also be used for other purposes, in which case we will inform you and, if appropriate, request your consent.

AlumierMD may collect personal information about you when you register to become an AlumierMD Skin Care Professional or Customer. In addition, we keep a record of the emails coming into the business and we may use the personal information internally for risk mitigation purposes. AlumierMD also collects both aggregate and journey-specific information from the web pages accessed or visited, and any information volunteered by visitors to the website, such as marketing survey information and contest application information.

In the event of a service request or complaints, AlumierMD may collect personal information from you if you contact us with a request or complaint. The information collected may include your name, address, telephone number, email address, and the necessary facts to enable us to deal with your request or complaint.

AlumierMD may collect information about you if you consent to participate in any of our marketing initiatives, research, contests or promotions. With your consent, we may also send you email promotions and other information that may be of interest to you from AlumierMD.

Our legal basis for processing your personal data is:

• Legitimate Interest
• Consent

If you have a treatment with your skincare professional, there may be some data asked of you which is classed as “Special Category” personal data. These may be:

• Are you currently using, or have you used Accutane in the last 6 months?
• Are you pregnant or breastfeeding?
• Do you have a cold sore today?
• Do you have allergies? If yes, please list
• What is the ethnic background of your parents?

These are vital questions to help ensure the correct treatment programme is in place.

AlumierMD’s aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide to us, or which comes to us via your skincare professional, will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

YOUR RIGHTS AS A DATA SUBJECT

At any point while we are in possession of, or processing your personal data, you, the data subject, have the following rights:

• Right of access – you have the right to request a copy of the information that we hold about you.
• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
• Right to restriction of processing – where certain conditions apply to have a right to restrict the processing.
• Right of portability – you have the right to have the data we hold about you transferred to another organisation.
• Right to object – you have the right to object to certain types of processing such as direct marketing.
• Right to object to automated processing, including profiling – you also have the right to be subject to the legal effects of automated processing or profiling.
• Right to judicial review: in the event that AlumierMD refuses your request under rights of access, we will provide you with a reason as to why and you have the right to complain.

Please contact us at datasecurity@alumierlabs.com if you wish to exercise these rights.

All of the above requests will be forwarded on should there be a third party involved.

CONSENT TO USE PERSONAL INFORMATION

When we require your consent to collect, use and disclose your information, such consent may be expressed in writing.

Skin Care Professionals consent to the collection of personal information in accordance with the AlumierMD Limited License and Distribution Agreement executed by them when registering with AlumierMD. Customers consent to the collection of personal information in accordance with the Terms and Conditions of the Customer Application executed by them when registering with AlumierMD.

We will retain this personal information only for as long as it may be required for the purposes described above, unless you ask us to delete it by contacting us at the address below, or for as long as we are required to do so by law. AlumierMD will hold inactive data no longer than 6 years.

UK and Ireland: datasecurity@alumierlabs.com
Canada: help@alumiermd.ca

ARBITRATION

You and Alumier agree that we will resolve any disputes between us through binding and final arbitration instead of through court proceedings. You and Alumier hereby waive any right to a jury trial of any Claim. All controversies, claims, counterclaims, or other disputes arising between you and Alumier relating to the Service or this Agreement (each a "Claim") shall be submitted for binding arbitration. The arbitration will be heard and determined by a single arbitrator. The arbitrator's decision in any such arbitration will be final and binding upon the parties and may be enforced in any court of competent jurisdiction. The parties agree that the arbitration will be kept confidential and that the existence of the proceeding and any element of it (including, without limitation, any pleadings, briefs, documents, or other evidence submitted or exchanged and any testimony or other oral submissions and awards) will not be disclosed beyond the arbitration proceedings, except as may lawfully be required in judicial proceedings relating to the arbitration or by applicable disclosure rules and regulations of securities regulatory authorities or other governmental agencies.

This arbitration agreement does not preclude you from seeking action by federal, state, or local government agencies. You and Alumier also have the right to bring qualifying claims in small claims court. In addition, you and Alumier retain the right to apply to any court of competent jurisdiction for provisional relief, including pre-arbitral attachments or preliminary injunctions, and any such request shall not be deemed incompatible with this Agreement, nor a waiver of the right to have disputes submitted to arbitration as provided in this Agreement. Neither you nor Alumier may act as a class representative or private attorney general, nor participate as a member of a class of claimants, with respect to any Claim. Claims may not be arbitrated on a class or representative basis. The arbitrator can decide only your and/or Alumier's individual Claims. The arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated.

If any provision of this Section is found to be invalid or unenforceable, then that specific provision shall be of no force and effect and shall be severed, but the remainder of this Section shall continue in full force and effect. No waiver of any provision of this Section will be effective or enforceable unless recorded in a writing signed by the party waiving such a right or requirement. Such a waiver shall not waive or effect any other portion of this Agreement. This Section will survive the termination of your relationship with Alumier.

SHARING PERSONAL INFORMATION WITH OTHERS

We will not sell, any personal information about you to any third parties. In providing our services, we may need to disclose the personal information we collect to other service providers or agents (data processors) who perform various functions for us, such as fulfilling orders, delivering packages, email administrative functions, processing credit card payments, and providing customer service, provided such suppliers agree to keep all personal information private, confidential and secure. AlumierMD may also disclose your personal information to third parties who administer contests, promotions and on-line activities on our behalf.

These companies are contractually obliged to adhere to the privacy safeguards, except under circumstances as may be required by law or to protect legal rights.

The following third parties will receive your personal data for the following purpose(s) as part of the processing activities:

Personal Information that is accessible to our Canadian company or stored in Canada, may be subject to disclosure to Canadian government, courts or law enforcement or regulatory agencies for purposes of law enforcement.

In certain circumstances, we may provide personal information to third parties for legal or regulatory purposes, or as otherwise required or permitted by law.

If AlumierMD or its assets were to be sold, the purchaser is entitled to conduct a "due diligence" review of our records to ensure we are a viable business honestly portrayed to the purchaser. This due diligence review may involve some review of our accounting and client files. Before being provided access to our records, the potential purchaser would be required to agree in writing to keep all information confidential.

OPT OUT POLICY

You may opt out of receiving certain communications from us at any time (i.e. email promotions and other information that may be of interest to you from AlumierMD or from its approved partners) by contacting us at the below. You can also unsubscribe from newsletters via the link at the bottom of each email.

Canada:
AlumierMD Labs, Inc.
436 Limestone Crescent
North York, ON, Canada
M3J 2S4
Attn: Information Security Officer
help@alumierlabs.com

UK and Ireland:
Alumier Labs UK Ltd.
Vale Park, South Conference Way
Units B2 & B3
Evesham
Worcester, WR11 1LB
United Kingdom
Attn: Customer Service
+44 (0) 3332 412656
datasecurity@alumierlabs.com

LINKS TO OTHER SITES

The website may contain links to other websites. AlumierMD is not responsible for the privacy practices or content of such other websites.

SECURITY SAFEGUARDS

AlumierMD understands the importance of protecting your personal information. We use Internet security protocols to protect personal information collected through our websites. However, AlumierMD does not represent or warrant the complete security of the personal information provided to us through our websites. You understand that you are providing such information to us at your own risk

KEEPING INFORMATION ACCURATE

It is important that your personal information is accurate and complete. Having accurate information about you enables us to give you the best possible service. With some exceptions prescribed by law, you have the right to access, verify or challenge the information we have about you and have it amended if appropriate. You can help us keep personal information up-to-date by keeping us informed of any changes, such as a change of address, telephone number or any other circumstances. Please contact us at:

Canada:
AlumierMD Labs, Inc.
436 Limestone Crescent
North York, ON, Canada
M3J 2S4
Attn: Information Security Officer
help@alumierlabs.com

UK and Ireland:
Alumier Labs UK Ltd.
Vale Park, South Conference Way
Units B2 & B3
Evesham
Worcester, WR11 1LB
United Kingdom
Attn: Customer Service
+44 (0) 3332 412656
datasecurity@alumierlabs.com

CONTACT INFORMATION

If you have any questions, concerns or complaints regarding this Privacy Policy, please contact us by mail, email, or telephone as follows:

Canada:
AlumierMD Labs, Inc.
436 Limestone Crescent
North York, ON, Canada
M3J 2S4
Attn: Information Security Officer
help@alumierlabs.com

UK and Ireland:
Alumier Labs UK Ltd.
Vale Park, South Conference Way
Units B2 & B3
Evesham
Worcester, WR11 1LB
United Kingdom
Attn: Customer Service
+44 (0) 3332 412656
datasecurity@alumierlabs.com

AlumierMD may modify or revise its Privacy Policy from time-to-time without any notice to you. The revised Privacy Policy shall be posted on our websites. You should review the Privacy Policy on a regular basis for any such changes. You agree that your continued use of our websites after the revised Privacy Policy has been posted constitutes your consent to such revised Privacy Policy.

PLEASE PRINT A COPY OF THIS PRIVACY POLICY FOR YOUR RECORDS AND PLEASE CHECK THE WEBSITES FREQUENTLY FOR ANY CHANGES TO THIS PRIVACY POLICY.