Revision Date: 2024/07
SHIPPING POLICY
AlumierMD offers a free delivery service for all orders over £50/€50. Orders under £50/€50 are subject to a delivery fee of £6.95/€8.95.
Your order will be dispatched within 1-2 working days and should be delivered as below:
| Country |
|
|
Mainland UK |
1-2 working days |
|
Scottish Highlands |
2-3 working days |
|
Channel Islands |
2-3 working days |
|
Northern Ireland |
2-3 working days |
|
Republic of Ireland |
2-4 working days |
|
Mainland Europe |
3-6 working days |
RETURNS POLICY
Defective Products:
For any products received defective that were purchased via the AlumierMD website, please contact our customer service team at customerservice@alumierlabs.com and they will instruct you on what is required in order for a like for like replacement item to be sent out to you. If you purchased a defective item from your skincare professional please contact them directly and they will offer you a like for like replacement.
Products ordered in error:
If you have incorrectly purchased a product via the AlumierMD website, please contact our customer service team at customerservice@alumierlabs.com as soon as possible or by following the instructions on the ‘Contact Us’ page of this website. If you purchased the product directly from a registered AluimierMD stockist, please contact your skincare professional and follow their returns policy.
If the product was purchased directly through the AlumierMD website and has not yet left our warehouse, we will endeavour to amend your order accordingly. However, if it has been dispatched, please contact us within 14 days of receipt to obtain a return reference and return form. You will need to complete this form and return it with the unopened product, in its original packaging, to the address specified at your cost.
Please note that we are unable to process any return and authorise a refund if we do not have the correct paperwork upon receipt.
Product has not delivered the desired/expected effect:
Every patient must follow the Skincare Professionals’ guidance as to which products to use and how to use them. Neither AlumierMD nor the Skincare Professional can be held accountable for product misuse, or for products used outside of the Skincare Professionals’ recommendations.
If you experience an adverse reaction to a product, you should immediately discontinue use and contact your Skincare Professional. Your Skincare Professional will provide guidance and recommended next steps for product use and/or alternative products and ingredients.
Refunds and exchanges in this situation are offered at the discretion of the Skincare Professional.